Notice for Customer Care Services:

• [/fail-over/assets/docs/Dormant-Account-Leaflet-(English)_2022.pdf] Click here to know more about Dormant Accounts and Deceased Accounts
• Please be aware of bogus phone calls, emails/SMS scam attacks exploiting COVID-19 situation. The Bank will not ask for the personal information like account details, login password or One-Time password through phone calls, emails or pre-recorded messages. Do not disclose any personal or account information when contacted through suspicious emails or phone calls. If in doubt, ask for the callers contact or end the call, and verify with us at +852 2234 2651 or visit our ICICI Bank, Hong Kong immediately.
• Our phone banking customer care services are available in English 24X7, please call our Hotline at +852 22342651. To speak to our customer service officers in Cantonese please call during the Hong Kong Business Hours - 9am – 5pm, Monday – Friday (except public holidays).
• Customers are reminded to download and store their non-paper based statements of account for record purposes. If due to any unforeseen reason, it is decided to close the account, customers may not be able to access their non-paper based statements. However, customers can still give request at ICICI Bank HK branch for paper based statements which may be provided to them as per the relevant charges covered under schedule of charges. In case of any query, customer can contact our hotline at +852 2234 2651