1. Go to top navigation on the page;
2. Click on the login tab relevant to your product;
3. Type in your ID/ Customer ID - this is a nine-digit number. Make sure there are no spaces before, after or in-between the digits;
4. Enter your password into the password field - this is either the password you chose during your application process, or the password we sent to you via post to your registered address;
5. Submit: Click the 'Submit' button.

When you log-in to your account, you will be prompted to change your password to another password of your choice. Please read the instructions before changing the password. You MUST complete all the steps before logging out or closing the page otherwise you may have difficulty in logging in next time.

Currently, you can use Internet Banking to:

1. View your account balance, transaction history and account details.
2. View details of the deposit(s) you hold with us
3. Download your statement (upto 1 year old).

Currently, you can use Internet Banking to:

1. View your account balance, transaction history and account details.
2. View details of the deposit(s) you hold with us
3. Download your statement (upto 1 year old).

This service allows you to view, download or print your electronic monthly account statement for the past one year. The Bank will send email intimation on monthly basis to customer who has opted for eStatement, informing that the bank statement for specific month is available in internet banking access. In case you did not receive the email intimation, please contact the Bank to update your email address.

For security reasons, the eStatement is password protected. You require your User ID to view the document. Simply login to your Internet Banking Account and go to Accounts Information > Download Statement.

In case you have selected for eStatement, no paper statement will be sent out. If you require a physical statement by post, please contact the Bank.

In case you have opted for eStatement but did not provide a valid email ID to the bank or have specifically requested not to receive any communications (including promotional & non-promotional) from the Bank, you will not receive the email initimation. However, you may view e-statement in your internet banking access. To view your eStatement, you can simply login to your Internet Banking Account and go to Accounts Information > Download Statement.

In case if same email ID is being used by more than one customers or for more than one customer-id, the email intimation will be send to that email ID only once.

If you forget your Internet Banking password, just walk into our branch to request for a new password. The password will be generated and dispatched from ICICI Bank Hong Kong to your registered address within 7 working days from the date of request.*

*This would mean the password will be sent out by the Bank within 7 working day and does not imply the customer will receive it within 7 working days.

All Internet Banking users are recommended to change their login password regularly, e.g.: once every two (2) months.

If you suspect any unauthorised access to your accounts on Internet Banking, please contact our Customer Service Officer at 2234 2651, and change the password immediately.

You can download the application form for our Retail Internet Banking service by clicking here. After filling in the form, please send it to us at:

Customer Ser vice Team
ICICI Bank Limited, Hong Kong Branch
Unit 1504B – 1505, Level 15,
International Commerce Centre,
1 Austin Road West,
Kowloon, Hong Kong.

We will contact you once we receive your form to inform you of the further steps.

You can contact us via phone, mail or e-mail.

Tel. no.: 2234 2651
E-mail: hkcustomercare@icicibank.com

Address:
Unit 1504B - 1505, Level 15,
International Commerce Centre,
1 Austin Road West,
Kowloon, Hong Kong

Since Internet Banking is based on customer IDs, any joint account holder can apply for the service. Joint accounts will be shown in all holders' account summary.

We do not charge on the service itself. However, charges may apply for other services available on Internet Banking. For more details, please refer to our Schedule of Charges available on our website at www.icicibank.hk.

Java versions:

• ICICI Bank's internet banking service as available on the website (www.icicibank.hk) is currently compatible with 'Java version 1.6.x' (Version 6).
• The internet banking service is compatible with Internet Explorer (IE) versions 6.0 to 9.0. However, when using IE 9.0 version, the below mentioned browser level settings (Internet Explorer 9.0: settings) related changes need to be incorporated.
  • Currently in IE 9.0, Java applets are blocked due to 'ActiveX filtering'. The solution is to temporarily turn off 'ActiveX filtering'.
    • How to turn off ActiveX Filtering?
    • At the top of the Internet Explorer Window, open the 'Tools' menu and click on 'ActiveX Filtering'. The tick appearing in front of 'ActiveX Filtering' will disappear which means that the 'ActiveX Filtering' option has been disabled.
  • In case Java was downloaded on IE 9.0, you may encounter a problem whereby Java causes the web page to crash. To counter this you need to enable 'compatibility view' in IE 9.0 as follows:
    • Go to 'Tools' and click on 'Compatibility view settings' option;
    • Click the 'Add' button and add the website (www.icicibank.hk). This will enable the
      'compatibility view' option in IE 9.0.

   

  Internet Explorer 9.0: Settings for internet banking

To log into Retail internet banking, users should use the following browsers:

• Microsoft Edge
• Google Chrome (Version 89 and above)
• Mozilla Firefox (version 87.0 and above)
• Safari (5.1.7 and above)